Grundfos Warranty Free from manufacturing defects 1. How to claim Instructions for making a Warranty claim: a. The Customer must inform Grundfos as soon as any Warranty claim arises. The Customer must contact Grundfos: i. ii. in writing, by notice sent to: by returning the item to the place of purchase and requesting them to complete the required documentation (a Goods Return Advise or a Field Warranty Claim Form) and send it to Grundfos. 515 South Road, Regency Park, South Australia, 5010; or Grundfos Pumps Pty Ltd (ACN 007920765) of 515 South Road Regency 10. Park SA 5010 PH: (08) 8461 4611; email: firstname.lastname@example.org (Grundfos) warrants that from the date of purchase and for the period related to the specific product purchased (Warranty Period) the products purchased (Equipment) by you (the Customer) will, with normal use, be free from manufacturing defects and material defects (Warranty). This Warranty is non- transferable and only applies to the first person to purchase and use or install the Equipment. The Customer must provide the original proof or purchase for the Equipment. This Warranty only applies where a defect has arisen, wholly or substantially, as a result of faulty manufacture, parts or workmanship and where such defect appears during the Warranty Period. The Warranty does not apply in the following circumstances: a. b. c. where the damage arises due to normal wear and tear; where the Equipment was not installed in accordance with Grundfos’ installation and operating instructions for the Equipment; where the Customer failed to specify a site condition or specification at the time of ordering the Equipment, which subsequently affects the operation of the Equipment; where damage results because the Equipment is installed to operate at a duty point other than what has been specified at the 12. time of ordering; the Equipment has been stored by the Customer prior to installation and operation and such period of storage is not in accordance with the requirements set out in the Equipment’s operation and installation manual; where the Customer attempts to repair the Equipment; where damage is caused by abuse, mishandling or failure to follow operating instructions; where there servicing or modification of the Equipment was conducted by someone other than by Grundfos or its authorised service agent; or where damage occurs during shipping or other transit. repair of Equipment polluted by poisonous media or other liquids injurious to the environment; the cost of disassembly, assembly and installation; or the Equipment where protection devices have been installed but have not been used or monitored. 11. b. Non Transferable 2. Conditions 3. 4. The Customer must provide Grundfos with a description of the problem encountered with the Equipment, the Equipment model number, serial number, and date of purchase. Most importantly, the Customer must provide Grundfos the original proof of purchase. The Customer will bear the cost of notifying Grundfos of the Warranty claim. 5. What Grundfos will do If Grundfos is informed of any claim within the Warranty Period and that claim is within the terms of this Warranty, Grundfos will make arrangements for the service, repair or replacement of the Equipment, at the sole discretion and cost of Grundfos. The Customer will bear the cost of freight and insurance to transport any products to Grundfos, or to the place of purchase (as applicable). Grundfos will bear the cost of freight for the return and dispatch of the repaired or replaced Equipment if the claim is accepted under this Warranty. If a Warranty claim is not accepted, Grundfos will inform the Customer in writing that the Warranty claim was not accepted and the reasons for non-acceptance. The Customer will bear the cost of any freight for the return and dispatch of the Equipment, and the cost of any repairs undertaken by Grundfos if requested by the Customer to do so. d. e. f. g. h. i. 6. a. b. c. This Warranty does not cover: Excluded products 7. This warranty does not apply to Equipment that Grundfos imports and does not itself manufacture. However, the Customer is entitled to the benefit of the warranty provided by the overseas manufacturer of the Equipment (if any), and any rights it may have under the Australian Consumer Law (ACL). This Warranty is in addition to and does not exclude, restrict or modify in any way any non-excludable statutory rights the Customer may have, including any rights the Customer may have under the ACL. Grundfos provides the following advice to all Customers who are consumers as defined by the ACL and to whom the ACL applies, as required by the ACL: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Warranty is additional 8. 9.
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