MANUFACTURER’S WARRANTY 1. This warranty applies to Grundfos products where the purchaser acquires the products for their own use and not for purpose of re-supply. This warranty is in addition to any rights and remedies that the purchaser may have under the Australian Consumer Law and other laws. 2. Grundfos products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Consumers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Consumers are also entitled to have products repaired or replaced if products fail to be of acceptable quality and the failure does not amount to a major failure. To the extend the product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, Grundfos liability under this warranty is limited to repair or replacement of the product in accordance with section 64A of the Australian Consumer Law. 3. Grundfos warrants that the products are free from defects caused by faulty material, design or workmanship. Not covered by the warranty is damage due to ordinary wear and tear; use of the product for applications for which they are not intended; modifications, alterations or repair of the product undertaken by the Purchaser or a third party (not acting on Grundfos’ behalf); failure to follow Grundfos’ instructions (whether oral or in writing); installation, commissioning, operation (e.g. use of the product outside its specifications) or maintenance not in accordance with Grundfos installation-, operation-, maintenance- or service manual; use of faulty or inadequate ancillary equipment in conjunction with the product; the application of spare parts of poor quality (excluding the application of any Grundfos original spare parts); accidental or wilful damage or misuse of the product by Purchaser or third party (not acting on Grundfos’ behalf); and Purchaser/end user’s or its own product’s non-compliance with applicable law and regulation. 4. Grundfos is not responsible for the design of the hydraulic systems in which the product is installed, and, therefore, cannot guarantee the product will be able to meet its specifications in the actual application. Material compatibility is not the responsibility of Grundfos. 5. To make a warranty claim, check first with the Dealer / Onseller from whom the product was purchased. Alternatively, you can make a claim under this warranty by writing to auservice@grundfos.com.au or Grundfos Pumps, 515 South Road, Regency Park SA 5010. The notice shall include a description of the problem, product number, serial number (if applicable), a date of purchase and a proof of purchase. 6. The defective product must be returned by the purchaser to Grundfos at 515 South Road, Regency Park SA 5010 with a proof of purchase (if requested by Grundfos). 7. The product may not be disassembled prior to remedy. Any failure to comply herewith will render the warranty null and void. Grundfos reserves the right not to remedy products polluted by poisonous media or other liquids injurious to the environment or people. 8. Grundfos will remedy defective (parts of) products by repairing or replacing (in whole or part) the defective (part of the) product within reasonable time depending on the nature of the defect, if it shows that the product subject to repair or replacement suffer from defects covered by Grundfos warranty. 9. All costs and expenses related to repair or replacement shall be at purchaser’s account, if it shows that the product subject to repair or replacement did not suffer from any defects covered by Grundfos warranty. Such payment is to be made by the purchaser based on current Grundfos’ pricelist prior to service. 10. Any warranty given to the Purchaser in relation to Grundfos products by a Dealer or Onseller (other than the warranty provided in this warranty policy) is not Grundfos warranty and is full responsibility of the provider. Grundfos will not accept claims under any such warranty and will not be liable to the purchaser or any third party with respect to any such warranty. Grundfos under no circumstances can be held responsible for the fitness for purpose of a re-sold product.
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